Intercom Fin 2

GPT-4o powered support agent resolving 80%+ of customer queries

Intercom Fin 2 is an AI customer service agent powered by GPT-4o that resolves over 80% of support queries without human intervention. It accesses your knowledge base, past conversations, and connected tools to give accurate, on-brand responses. Fin 2 handles multi-turn conversations, escalates edge cases to humans, and learns from resolutions — reducing support costs while improving customer satisfaction.